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COVID-19 Best Practices

Arnold Machinery Company continues to take precautions to protect our associates, our customers and the communities we serve from the spread of COVID-19. We have taken guidance from the CDC and other government health agencies, to gather and implement “best practices” in 4 specific segments, focusing on the health and safety of our technicians, other onsite customer service providers and the customers they encounter. Click the link to view these practices.

Cantilever Racking

Built to provide a unique alternative to traditional racking, cantilever racking is designed to store long materials such as lumber, or pipe. With cantilever racking, the rack is built around a solid base, that often times is along a warehouse wall, meaning these long and bulky materials take up less space than they otherwise could.

The Character Traits that Separate Us From the Rest

1


Integrity

Integrity means you act with sincerity, honesty, and candor. Having integrity means you return phone calls promptly. If you say you are going to do something on Tuesday, you do it on Tuesday, or you call your customer in advance and tell them why you can’t.

2


Discipline

Discipline means you must always exercise self-control and self-restraint. Discipline means that you gather accurate data about your business, you review this information in a timely manner, and you use it to guide your decision making.

3


Empathy

It is the capacity to experience another person’s feelings or ideas. In business, this means that you must always put yourself in the position of the customer. In order to structure a deal that satisfies the customer, you must always take the time to truly understand his needs and concerns.

Silver Service® Testimonial

Just to have a company that's selling you to sell and make quota is not what Arnold's about, so for us it's more of a partnership, a relationship. So to have that backing and that comfort makes us feel a lot more comfortable about trying new technology, trusting them, and going with them because they actually have some skin in the game and they back what they sell.
— Kirk Hellofs, V.P. of Operations, States Logistics
What Is Silver Service?

Silver Service® means: If the customer is not happy, our job is not done!

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